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ING-DiBa Sets New Record in Anniversary Year

  • EUR 1,115 million earnings before taxes
  • Now 8.5 million retail customers and a business volume of EUR 241 billion
  • Lending volume in Wholesale Banking up 78 percent


Frankfurt am Main, 5 February 2016 – The 2015 jubilee was the most successful year in ING-DiBa’s history. In its 50th year, ING-DiBa set a record result of EUR 1,115 million before taxes and was able to welcome over 450,000 new customers (gross). “Even though in recent years we’ve sped from one record to another, we aren’t taking this profit mark for granted. It makes us proud to have successfully carried out the growth strategy forward with new achievements,” said Roland Boekhout, CEO of ING-DiBa. For the currently over 8.5 million retail customers and 100 German corporate clients, for whom ING Wholesale Banking is now the core bank, the bank has been managing a business volume of EUR 241 billion as of 31 December 2015 (2014: EUR 220 billion).

Current Accounts and Brokerage
Around half of new customers opened an ING-DiBa current account in 2015, meaning that the total number rose by 16 percent to 1.4 million current accounts. Also, brokerage accounts were in great demand giving the opportunity to buy 5,000 funds and ETFs in direct trade free of charges or subscription fees. As Germany’s first online broker, ING-DiBa reached the one million brokerage accounts mark in 2015. The number of processed orders rose by 22 percent to more than 9 million (7.4 million in the previous year).

Thanks to the proven customer service and above average interest rates on deposits paid ING-DiBa could further attract new customers and deposits. Overall, the portfolio volume of the now over six million daily savings accounts and the fixed-term savings accounts rose to a total of EUR 116 billion (EUR 110.5 billion in the previous year).

Consumer Loans and Mortgages
The continuously low interest rates also had a favorable impact on consumer confidence and the housing market in the reporting year. This is also reflected in the business figures for loans and mortgages. The volume of consumer loans rose by just under one billion Euros to a total of EUR 5.7 billion. New mortgage business stood at EUR 10.4 billion, which represents a more than 80 percent increase compared to the previous year. After redemption payments, the total mortgage volume stood at EUR 64.7 billion (EUR 63.2 billion in the previous year).

Wholesale Banking
The market position for corporate clients business was further strengthened in 2015 and the segment was developed into a strong growth pillar. The volume of granted loans rose from EUR 8.7 billion in 2014 to EUR 15.5 billion in the 2015 reporting year. That corresponds to a gain of 78 percent. ING Wholesale Banking was able to establish itself as the core bank for many major companies and played a leading role in the third largest Schuldschein transaction ever undertaken.

Growth Ambitions
“We have created excellent business conditions in order to meet our objectives and further carry out our unparalleled growth story forward in Germany’s banking market,” stated Roland Boekhout. “So why shouldn’t we be able to double our retail banking market share within the next 15 years, and triple the number of corporations that use our Wholesale Banking for their core banking activities?”

Outlook: Simply Digital
Ongoing digitalization provides the bank with more opportunities to make banking transactions more comfortable for its customers. “The application of new, digital technologies allows us to reduce entry barriers for prospective customers, and convince them of our offers and services,” said Roland Boekhout. Following the introduction of mobile credit checks for retail customers, the next planned improvement is the introduction of “Inside Business,” a digital banking solution for corporate clients. The bank also benefits from the cost-efficiency of digitalization: the cost-income ratio stood at 40 percent in 2015.

Award-winning Employer
To implement the 2015 growth strategy, the bank hired more than 220 new colleagues, with a focus on strengthening personnel in the “Digital Channels” field. More than 3,700 employees worked for ING-DiBa by the end of 2015. The bank was also chosen as one of Germany’s best employers in the 2015 employer competition named “Great Place to Work”.


Media contact
Dr. Ulrich Ott
Tel.: +49 (0)69 / 27 222 66233


About ING-DiBa AG:
ING-DiBa has more than 8 million customers and is the third largest retail bank in Germany. The core business segments in retail banking are savings, brokerage, mortgages, consumer loans and current accounts. The bank can be reached by customers 24/7. The Wholesale Banking segment comprises the bank’s business with corporate customers, among them major international companies. ING-DiBa has more than 3,700 employees at offices in Frankfurt (main office), Hanover, Nuremberg, and Vienna.