Progress

Also as a retail banking customer

ING’s Retail Banking business

You know us as a credible partner in wholesale banking – our offering for private customers is just as reliable.

Services for every area of life

Current accounts, savings, investments, mortgages, loans: We offer all those products to our approximately 9 million private customers in Germany. Very simple and so digital - it’s almost fun.

And: We are continuing to develop into a universal bank, consistently expanding our range of services over the next few years.

 

Banking that feels different

We know that money has a different meaning for everyone. Because we want to support our customers in their personal progress, we keep these 4 promises:

Clear and easy
Banking doesn’t have to be difficult and time consuming. It’s all about clear products, plain language, fair prices and simple processes that save both time and money.
Anytime, anywhere
Banking should be possible anytime and anywhere, irrespective of where and how people access our products and services.
Empower
The best financial decisions are informed decisions. Customers want relevant, up-to-date information at their fingertips. They need to understand the available choices, and their implications, both today and for the future.
Keep getting better
Life and business are about moving forward. We will keep looking for ways to improve. With new ideas, new solutions and new approaches to make things easier for our customers. That way, we can all stay a step ahead.

About ING‘s Retail Banking business